Frequently Asked Questions
Based on the questions clients most often asked during our first National Movie Day event.
Locations & Showtimes
What movie is playing, and what time?
The Cat in the Hat showtimes begin on Saturday, November 7 at 10:30 AM onwards. For your exact theatre and showtime, please check your invitation email and booking confirmation.
Which cities and theatres is Movie Day happening in?
Movie Day is taking place at select Cineplex theatres across British Columbia, Alberta, and Ontario. You’ll find the full list of participating locations and showtimes on the booking page.
There isn’t a location near me — will more be added?
Not at this time, but we do review attendance and interest each year when planning future Movie Day locations. If there isn’t a theatre near you this year, we’d still love to hear from you. Client feedback helps us decide where to expand next. You can reach us at [email protected].
Getting Your Tickets
How do I get tickets?
Keep an eye on your inbox and our website for your official National Movie Day invitation. The email will include a link to book your seats online. Tickets are first-come, first-served, so it’s best to book as soon as the invitation arrives.
What if the showing I want is already fully booked?
If your preferred showing is full, join the waitlist on the booking page. If a seat opens up, you’ll be notified automatically so you have a chance to claim it. We recommend joining the waitlist instead of checking back manually.
How many tickets can I request?
Each invited client can book up to 2 complimentary tickets per household, as noted in the invitation email. If you’d like to bring additional guests, please let us know and we’ll do our best to accommodate you if space allows. Email us: [email protected]
I made a mistake when booking (wrong name, wrong theatre, wrong time) — can it be fixed?
Absolutely. Open the link in your booking confirmation email to see your booking, then cancel it and book again with the right details. If the showing you want is full, join its waitlist. If you have any trouble, email us at [email protected] and we’ll fix it for you.
Can I change my location or showtime after I’ve booked?
If there’s room at your preferred location or showtime, cancel your order and rebook your tickets at your preferred location.